Service Request Form
Please read!
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Cost: Free!
- Amount of laundry accepted:
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For individual clients: A single service request must be the equivalent of 4 contractor-sized garbage bags or less. Limit 1 request per week.
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For partner organizations: Service request limits are flexible.
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We ACCEPT:
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Clothing
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Blankets
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Towels
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Sheets
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We DO NOT ACCEPT:
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Items soiled with feces, blood, or solid material, nor any wet or dripping items*.
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*Exceptions are made for infant/toddler clothing, bedding, and reusable diapers as long as all solid material has been disposed of before sending the load over. Please keep these items isolated in their own load/bag.
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Shoes
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Items that cannot go into the washer and dryer (i.e., wool sweaters, lay flat, hang dry, dry clean only, or hand wash only).
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YOU AGREE TO:
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Empty all pockets before placing laundry in bags. KLA is not responsible for any damage or loss associated with items left in pockets.
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Presort bulky blankets and bedding into a separate bag.
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Presort your laundry into separate bags of lights, darks, colors, and/or delicates if you do not want them all washed together. We will not separate your mixed laundry for you.
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Understand that we DO NOT provide bleach, stain treatment, or liquid fabric softener.
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If a specific brand of detergent is required, such as Dreft, to send that detergent with your laundry.
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Communicate only via Signal Messaging App or text.
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Our preferred method is Signal, but we can accommodate texting if you do not have access to the Signal Messaging App.
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Keep an eye on your phones starting at the time the laundry pickup window begins.
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We prefer contactless pick up and drop off for everyone’s safety, but are willing to accommodate face-to-face interactions if you do not have access to a Safe Drop location.
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Notify us if you need a pet-free location to wash your items due to medical needs.
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We will try our best to accommodate based on volunteer capability and will notify you if we are/are not able to fulfill the request.
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How It Works
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After you submit your request, we will reach out to you via text or Signal message within a few days to schedule pick up.
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On your assigned laundry day, place your laundry in a bag that can be closed or tied shut (strong trash bags are okay).
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A vetted volunteer driver will pick up your laundry during the pickup window: from the contact-less location or in-person, depending on your request.
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Your driver will label your bag with a nickname and your address so it can be returned correctly.
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The driver will message you on Signal/text with their name, car, and what they’re wearing so you know who to look for at pickup and drop-off.
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Another group of volunteers will wash, dry, and fold your laundry. When possible, laundry submitted in trash bags will be returned in reusable cloth bags.
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Your clean laundry will be returned during the drop-off window. We will send a message when we arrive (in-person hand off) or when the bags have been dropped (contactless).
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You will keep the bag tags with your address.